In the unlike event that your documents have not passed the verification, they will appear as "declined" under the Document Verification tab as displayed in the screenshot below.

You can simply drag and drop a new version of the document and re-submit it to us for review.


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Remember, our whole team is always around, almost 24/7 to support you! In fact you can simply press the green messenger button which appears on the bottom right of the page and start chatting with us! ➡️

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